Your Web-marketing campaign should be aimed at achieving more than just a sale; it should be aimed at creating a satisfied customer who will promote your company through word-of-mouth. To achieve this end you must deliver a variety of information to potential clients; information that attracts attention, narrows decisions, instructs usage, and promotes involvement.

Information as entertainment: when you want to establish a personality or image, your audio or video presentation should have some entertainment element. This entertainment element could be in the character of the presenter, the script or dialog being presented, or merely the style and panache of the voice-over announcer or on-screen actor.

Information as knowledge: there used to be a Buffalo-based clothing retailer that featured the slogan, 'an educated consumer is our best customer." They never had a sale, but all their clothes were discounted the same way on a sliding scale based on how long the merchandise was in inventory. All their advertisements explained their policy in clear, concise terms. They understood, that if customers know and trust their policy they would have confidence that they were buying from a legitimate retailer at a legitimate price.

Information as instruction: we live in a very complex world where products and services are increasingly complicated. If we want customers to take the leap of faith and buy our merchandise and hopefully upgrade to bigger, better, more expensive versions, then customers must understand how to use the product and also how to maximize the promised benefits from their purchase. Teaching people how to take better photographs with the camera you sell is a far better sales tactic that promoting an extra feature they will never use.

Information as involvement: we all know word-of-mouth is the best form of advertising. Getting your Web-audience involved in your campaigns through the use of contests, surveys, and interactive entertainments are only a few ways to get them involved. But the best way to get people involved in evangelizing your product is to provide an experience that echoes their psychological, emotional, and socio-cultural aspirations.

Information as promotion: let's face facts, the vast majority of website visitors are jaded and cynical and hypersensitive to unscrupulous online businesses. Most of your Web-audience puts you right next to politicians and used car salesman in the trust department. You are not going to overcome this lack of confidence with a website that smacks of high pressure or alternatively a website that bores people. Present your offer using real people delivering a well crafted message that reflects your company persona and inspires confidence rather than puts out danger signals.