5. Marketing Venue

The Web's multimedia capability has often been equated to an egalitarian form of television, where every company has a shot at attracting an audience without the high cost of buying airtime, but like television it is the programs people are attracted to, not the commercials. If your website is nothing more than a commercial your visitors will hyperlink themselves away from your site at warp speed.

If we equate the new multimedia Web to television, we must construct our websites as if they were programs, not brochures. An excellent example of this new style website is the Ford Motor Company's 'Bold Moves' site (http://www.FordBoldMoves.com).

Your email marketing and Adword campaigns are the equivalent of program teasers, attracting people to your main site, campaign micro-site, or landing page based on a content hook and promise.

6. Achievable Expectations

We are all concerned about ROI but you cannot expect instantaneous results. Websites are long-term investments that must be continually tweaked to conform to your long-range strategic objectives. You must have realistic achievable expectations: new leads, customer inquiries, information requests, newsletter sign-ups, and even complaints. You cannot determine the value of your site based on direct sales alone. If you are not achieving adequate results, then it's time you rethought your website strategy in terms of it's multimedia content and program potential.